SAP Infrastructure Management: Understanding IMS

SAP infrastructure management is an essential routine for companies that want to get the most out of their digital solutions. With technology advancing so quickly, organizations increasingly depend on specialized technical expertise to use their systems well and achieve the expected return on investment and efficiency.

However, hiring, training, and keeping a specialized team up to date may not be viable, either financially or strategically. With that in mind, it makes sense to engage an SAP infrastructure management service to make day-to-day operations easier and reduce the chance of errors.

There is little point in investing in an SAP system if you cannot use it efficiently. Misuse or misconfiguration of an IT structure can cause errors that disrupt the business, with negative consequences that spread across the entire organization.

Do you want to minimize unnecessary risk and keep your SAP system stable so you can take full advantage of its capabilities? In this article, we highlight a few things you need to know about SAP infrastructure management.

What does IMS mean?

IMS stands for Infrastructure Management Services, the service that manages your SAP infrastructure. It is the routine of proactively administering and managing technology, information, and data.

The goal of IMS is to take care of the issues that are essential for SAP systems to run properly from a technical standpoint. In other words, good SAP infrastructure management provides the support processes need to run smoothly.

This makes it possible to minimize downtime and keep your business as productive as possible. In addition, an IMS team that provides infrastructure monitoring, support, and management services is responsible for maintenance and Infrastructure Compliance, including handling network and connectivity issues, operating systems, and databases, as well as monitoring mobile devices.

If your company were a band performing on stage, the people managing your IMS would be the heroes behind the scenes. Without them managing the technology that supports your business, you could end up with technical problems that hurt your performance.

Benefits of monitoring and maintaining your SAP infrastructure

An SAP infrastructure management routine uses tools that automate much of the work involved in SAP system health checks, saving a great deal of time. Preventive work is also carried out so administrators can resolve issues before they affect end users.

With this practice, the key information about the SAP system is organized so users can effectively assess system health. With quick queries, managers can see the status of the database, the network, cloud hosting, the virtualization layer, and any other part of the environment.

Bringing all this data together in a single dashboard makes it much easier to connect the dots and diagnose complex system problems. That is how you can anticipate SAP system health issues and keep your landscape running as it should.

To make the benefits of IMS even clearer, let's look at them below:

• Fast crisis resolution. An SAP infrastructure management service makes it possible to respond quickly to any crisis involving system performance below expectations.
• Another benefit of IMS is proactive management of devices and networks in an agile, adaptable way.
• High-level maintenance. You can monitor SAP system performance, detect when service falls below the required standard, and work to resolve the issues.
• Threat identification. With IMS, it becomes easier to identify threats to your network and respond promptly to mitigate their impact.
• Simpler processes. With a team responsible for SAP infrastructure management, you can simplify your company's daily functions and operations, freeing your in-house IT team to focus more on your overall business strategy.
• Less downtime. When issues are resolved quickly to keep the SAP system running, downtime goes down.
• Customer satisfaction. As an indirect result, better business performance helps increase customer satisfaction.
• Lower costs. All the efficiency gained through SAP infrastructure management lets your company reduce costs and increase return on investment.

Although IMS is brought in to make things easier, it can be somewhat disruptive at first. Once processes and relationships are established, however, the SAP infrastructure management service works naturally as an extension of your in-house IT team.

Manage your SAP infrastructure with Intellevo!

With Intellevo, you no longer need to worry about administering your SAP infrastructure.

As part of our IMS service model (Infrastructure Management Services), we provide the following services:

• Monitoring of the entire SAP infrastructure through our Solution Manager, with alert configurations that help prevent incidents in SAP environments;
• Periodic manual monitoring to check the health of the environment;
• Monthly reports summarizing the key information about your SAP infrastructure;
• Operating system maintenance (Windows, Linux, Unix);
• Database maintenance (HANA, Oracle, MS SQL, DB2, Sybase);
• Monitoring with monthly reports on the health of your environment, supporting your growth planning strategy.