How IT support works for an SAP environment

IT support is a service that aims to ensure the stability and high performance of the IT infrastructure. As technology becomes more and more important in the organizational environment, this activity has taken on a strategic role for companies over the past few years.

In an SAP environment, IT support keeps your infrastructure highly available, reliable and proactively improved. To do this, you can rely on a mix of services that includes consulting, design, configuration, monitoring, administration, optimization, help desk and migration services. All of this to reduce risk and make the company's IT processes more efficient.

But how does IT support for an SAP environment work? Find out in this article.

How does IT support work in an SAP environment?

IT support is a key process for ensuring the availability and continuity of IT environments. After all, it is increasingly important for companies to invest in robust, agile IT infrastructures to keep their services and solutions running properly.

However, with a comprehensive solution such as the SAP system, the entire landscape needs constant attention to keep it running properly, in addition to ongoing process optimization.

Managing and monitoring the IT infrastructure in a timely way, with high availability of applications and operational services, can become a challenge. This is exactly where SAP support comes in, giving you the ability to manage your entire IT and business landscape more efficiently.

In practice, SAP environment support can be split into two areas: AMS support and SAP infrastructure management services (IMS).

Support through SAP AMS support

SAP AMS support (Application Managed Services) provides support, maintenance, support and systems management services. This can include application support and testing, optimization and enhancements, minor changes, SAP implementations, upgrades, new SAP applications and consulting services, among others.

These AMS support services can be delivered in-house, but outsourcing them is increasingly common. In that case, the service is delivered by highly qualified consultants who apply their SAP and business knowledge to deliver the most value to the organization.

These are the main benefits of partnering with an SAP AMS provider:

• A more strategic IT department. Good AMS support helps the IT department become more strategic and get more value from its SAP solution. It works as an extension of the internal IT team, making it possible to deliver value-added SAP solutions.
• Adaptability to optimize performance. AMS support can be tailored to your company's needs. This way, you can optimize the use of digital solutions to generate more value in internal routines.
• Higher return on investment (ROI). By optimizing the use of the SAP system, good AMS support will help you increase the return on the organization's technology investment.

SAP IMS support

IMS stands for Infrastructure Management Services, that is, SAP infrastructure management. It is the routine of proactively administering and managing technology, information and data.

The goal of IMS support is to ensure that SAP systems work properly from a technical standpoint. With good SAP infrastructure management, the business gets the support it needs for processes to run smoothly.

As a result, downtime can be minimized and the company stays productive. In addition, an IMS team that provides infrastructure monitoring, support and management services is responsible for infrastructure maintenance and compliance, including handling network and connectivity issues, operating systems and databases, as well as monitoring mobile devices.

These are the main services included in IMS (Infrastructure Management Services):

• Monitoring of the entire SAP infrastructure, including alert configurations that help prevent incidents in the SAP environments;
• Periodic manual monitoring to check the health of the environment;
• Monthly reports summarizing the key information about the SAP infrastructure;
• Operating system maintenance (Windows, Linux, Unix);
• Database maintenance (HANA, Oracle, MS SQL, DB2, Sybase);
• Monitoring with monthly reports on the health of the SAP environment, which supports growth planning.

Why an SAP consulting firm matters for IT support in an SAP environment

After implementation, your SAP application needs to be maintained and optimized efficiently. To make sure that happens, finding a partner for IT support of your SAP environment is a great first step.

The earlier you start planning your IT support model, the lower the total investment needed to manage the SAP system. Effective support models are an integral part of solution design, and there are further synergies when the implementation and support teams are fully integrated.

In practice, IT support for an SAP environment covers several key areas:

• Application services consulting. Optimizing the ROI of existing applications and fostering innovation that drives targeted business results.
• Application maintenance services. A wide range of application management and development support services.
• Application optimization and innovation. Help defining application strategies that support your business strategies.

Did you already know how IT support for an SAP environment works? Intellevo is ready to provide both AMS and IMS SAP support for your company. Contact our team and get answers to all your questions on the subject!